Where is Sussex Equine Laundry?

Sussex Equine Laundry is at Upper Broadreed Farm, Stonehurst Lane, Five Ashes, East Sussex TN20 6LL.

Does Sussex Equine Laundry collect horse rugs?

Local collection and return is available for orders of 10 or more qualifying rugs, subject to route confirmation.

Which detergents does Sussex Equine Laundry use?

Sussex Equine Laundry uses Nikwax detergents for professional horse rug washing and reproofing.

How are rugs kept matched to each customer?

Each rug is counted, given a visible yellow name and number tag, photographed and matched to its job record before being checked again for return.

Privacy & cookies | Sussex Equine Laundry

Who is responsible

Sussex Equine Laundry is responsible for the information described here. You can contact us at info@sussexequinelaundry.co.uk, call Avril on 07812 188871, or write to Upper Broadreed Farm, Stonehurst Lane, Five Ashes, East Sussex TN20 6LL.

Information we collect

When you contact us or build an estimate, we may receive your name, telephone number, email address, address or postcode, rug-service choices, repair details, collection preference, message and communication choices. We also receive basic technical security information needed to prevent spam and protect the form.

Why we use it

To answer your enquiry, provide an estimate and arrange a service at your request.
To manage customer orders, payments, collections, repairs and queries.
To meet accounting, tax, safety and other legal obligations.
To send occasional seasonal rug-care reminders only when you have actively opted in.
To protect the website and enquiry form from misuse and spam.

We rely on steps taken at your request before providing a service, performance of our agreement with you, our legitimate interests in operating and protecting the business, legal obligations, and consent for optional reminder emails.

Who helps us process it

Our website is hosted by Cloudflare. Cloudflare Turnstile protects the enquiry form. Google Workspace delivers and stores business email, and Google Sheets stores a reminder-consent record when requested. These providers may process technical or account information through global systems under their own safeguards. Read theCloudflare privacy policyand Google privacy policy.

We may also share information where necessary with professional advisers, payment or delivery providers, insurers, regulators or law-enforcement bodies. We do not sell personal information.

How long we keep it

Enquiries are kept only while they remain useful for answering your request, managing repeat service or resolving a query. Customer and transaction records may be retained for the period required for accounting, tax, insurance or legal needs. Reminder consent is kept until you withdraw it or it is no longer needed. We may retain a minimal suppression record so we do not contact someone who has opted out.

Seasonal reminders and unsubscribing

Seasonal reminders are optional and the website box is not selected in advance. You can withdraw your consent at any time by replying “Unsubscribe” to a reminder or using the button below. We will stop reminder emails as soon as reasonably possible.

Email an unsubscribe request

Cookies and third-party content

We do not use advertising or behavioural-analytics cookies. The enquiry form uses Cloudflare Turnstile for essential security. The interactive Google map is not loaded until you choose “Load interactive map” or open Google directions. When you do, Google may receive information from your browser and apply its own cookies or similar technology.

Your rights

Depending on the circumstances, you may ask for access to your information, ask us to correct or delete it, restrict how it is used, object to its use, or ask for a portable copy. Where we rely on consent, you can withdraw it at any time. Contact us using the details above and we will respond in line with applicable data-protection law.

If you are unhappy with our response, you can complain to theInformation Commissioner’s Office.